Terms & Policies

Return & Refund Policy

Because many of our items are personalized, we do not offer general returns or refunds.

certain orders that have been cancelled will have the 10% fee

However, if there’s an issue with your order, please email ba.creationsbusiness@gmail.com and we’ll do our best to make it right.

Turnaround Times (TAT)

Our processing times vary by product:

• Freshies: 0–2 business days (non-custom only)
• Squeeze Wax: 0–2 business days (non-custom scent only)
• Graphic Apparel: 3–6 business days
• Car Decals: 3–6 business days
• Cups: 3–4 business days
• Keychains: 0–2 business days

Shipping Info

Once your order ships, you’ll receive an email with a tracking number (active within 24 hours).

Please note:

• Shipping delays may happen due to carrier issues or weather.
• B & A Creations is not responsible for packages that are delayed, lost, damaged, or stolen once shipped.